Refund policy
Return and Refund Policy
At ShopGen, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to assist you with a fast return or replacement process.
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1. 7-Day Replacement & Return Policy
We offer a 7-day return and replacement policy, which means you have 7 days after receiving your item to request a return or replacement.
To be eligible for a return:
* The item must be unused, unworn, and in its original packaging.
* You must provide a valid order number and proof of purchase.
Note: Items sent back without prior return approval will not be accepted.
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2. How to Request a Return
1. Email our support team at contact.shopgen@gmail.com within 7 days of delivery.
2. Share your Order ID along with a clear unboxing video or photos showing the defect/issue.
3. Once approved, our team will share the return shipping instructions and warehouse details via email.
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3. Damaged, Defective, or Incorrect Items
Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 24–48 hours at contact.shopgen@gmail.com with photo/video proof. We will arrange a free replacement or refund immediately.
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4. Order Cancellations
Orders can be canceled within 12 hours of placing them. Once an order has been processed or dispatched by our courier partner, it cannot be canceled.
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5. Refunds
Once your return request is verified and processed:
* Online Payments: Refund will be credited back to your original payment method within 5–7 business days.
* Cash on Delivery (COD): Refunds will be processed via UPI or Bank Transfer.
If you haven't received your refund after 10 business days, please contact us at contact.shopgen@gmail.com.
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Contact Us
For any questions regarding returns or refunds:
* Email: contact.shopgen@gmail.com
* Support Hours: Monday to Saturday (9:00 AM – 6:00 PM IST)